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Textbook:
Chapter Code: MEC06
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Interpersonal skills are the capacity to understand and manage the feelings, actions, and motivations of one's own and also of others in social settings. In other words, it is the ability to interact effectively with others. Interpersonal skills are an essential quality to succeed in modern organizations. This skill is critical for managers in the various interactions that they have to have with superiors, peers, and subordinates.
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TA, developed by American psychiatrist Dr. Eric Berne is one important technique used for developing interpersonal skills. This is a part of organizational training in many organizations around the world.
The important ideas in transactional analysis are the ego states (Parent, Adult, and Child), the type of transactions (complementary, crossed, and ulterior transactions), Games, Strokes, etc. A basic understanding of these ideas is required to use the concept of transactional analysis for improving interpersonal skills. TA helps to understand communication better and thereby improve the interpersonal skills of people.
It is also a powerful tool in organizational training. An understanding of TA helps people to modify their own behavior in order to obtain the required behavior from others. TA helps people to develop leadership qualities. With the aid of TA, it is possible to know the ego state from which people operate, and this recognition can help them to adapt their leadership style to suit the situation. It is also possible to identify the ego state of subordinates and an appropriate stimulus can be provided to get better response from them.
Introduction to Interpersonal Skills
Essential Interpersonal Competencies for Managers
Developing Interpersonal Skills
Developing Assertiveness
Accepting Responsibility
Managing Conflicts
Factors Hampering Interpersonal Interactions
Transactional Analysis
Ego States
Indicators of Ego States
Types of Transactions
Strokes
Games
Transactional Analysis and Managerial Effectiveness
Transactional Analysis and Interpersonal Communication
Transactional Analysis and Motivation
Transactional Analysis and Leadership
